Privacy Policy | Goldyears

1. Introduction

Goldyears ("we", "us", "our") is committed to handling personal information responsibly and transparently. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to all personal information collected through our website at goldyearsc.pro and through the booking and delivery of our sessions at 230 Silom Road, Suriyawong, Bang Rak, Bangkok 10500, Thailand.

If you have any questions about this policy, please contact us at [email protected] before using our services.

2. Data We Collect

Information you provide directly

Full name and email address (required for booking)
Phone number (optional, for session confirmations)
Any message or question submitted via our contact form
Written feedback submitted after sessions

Information collected automatically

Browser type, device type, and general location (country level) via analytics cookies, if you have consented
Pages visited and time spent on the site, for website improvement purposes only

We do not collect, view, copy, or retain any personal documents that participants bring to sessions. All such materials remain entirely in the participant's possession.

3. How We Use Your Data

To confirm and manage session bookings
To communicate session details, preparation notes, and follow-up summaries
To respond to enquiries submitted via our contact form
To send written feedback forms after sessions (participation is voluntary)
To improve our website and session content using aggregated, anonymous analytics

We do not use your personal data for marketing to third parties, and we do not sell any personal information.

4. Legal Basis for Processing

Where applicable, we process personal data on the following bases under the Thailand Personal Data Protection Act B.E. 2562 (PDPA):

Consent: For optional analytics cookies and marketing communications, where you have explicitly opted in
Contract: For booking confirmation and session delivery
Legitimate interests: For improving our website and services, where this does not override your rights

5. Data Retention

Booking records and correspondence are retained for 24 months from the date of the relevant session. Written feedback forms are retained in anonymised, aggregated form only. Analytics data (if consented) is retained for 14 months before deletion. You may request deletion of your records at any time by contacting us.

6. Cookies

Our website uses cookies to function and, where you have consented, to collect anonymous analytics data. For a full explanation of the cookies used and how to manage your preferences, please see our Cookie Policy.

7. Data Sharing

We do not sell, rent, or share your personal information with third parties for commercial purposes. We may share data with the following parties where strictly necessary:

Email service providers used to send booking confirmations and session communications (data processing agreement in place)
Website analytics providers, if you have consented to analytics cookies (data shared in aggregated, anonymised form)
Competent authorities, if required to do so by law

8. Data Protection Measures

Booking data is stored on password-protected systems with access limited to Goldyears staff
Communications are conducted over encrypted connections (TLS)
Physical records are stored in locked premises at our Silom Road office
Staff are briefed on data handling responsibilities

9. Your Rights

Under the Thailand PDPA, you have the following rights regarding your personal data:

Right to access: Request a copy of the data we hold about you
Right to rectification: Ask us to correct inaccurate information
Right to erasure: Request deletion of your data (subject to legal retention requirements)
Right to restrict processing: Ask us to limit how we use your data in certain circumstances
Right to data portability: Request your data in a machine-readable format
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
Right to lodge a complaint: You may raise a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external resources for informational purposes. We are not responsible for the privacy practices of those sites, and this policy does not apply to them.

11. Children's Privacy

Our sessions and website are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have received information from a minor, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact

Data Controller: Goldyears
Address: 230 Silom Road, Suriyawong, Bang Rak, Bangkok 10500, Thailand
Email: [email protected]
Phone: +66 81 605 3927